How are documents received?

Typically, IDignity receives the various documents you need on your behalf. Often this is because our clients do not have a permanent mailing address, but sometimes this is necessary when our attorney has to serve as your legal representative in order to obtain a document. You will be notified by phone/email as soon as your documents arrive. Documents can be picked up at IDignity’s Client Care Day, typically every Friday between noon and 3 p.m. EXCEPT Fridays following a monthly Client Services Event. For more information about IDignity’s Client Care Day, click here.

How can I get an update on my case?

You can call (407-792-1374, ext. 13) or email IDignity anytime for an update on your case. IDignity consults with clients who have previously attended one of IDignity’s monthly events at our Client Care Day, typically every Friday between noon and 3 p.m. EXCEPT Fridays following a monthly Client Services Event. Additionally, Client Care Day is NOT held on holidays observed by Tax Collector offices. IDignity’s Client Care Day is held at Emmanuel United Methodist Church located at 701 W. Concord St. Please note that Emmanuel United Methodist Church cannot assist with IDignity questions.

How much does it cost?

IDignity does not charge for our services to those in need. If you have proof of enrollment in the Department of Children and Families Access Florida Benefits Program, such as a DCF Access card (commonly known as a food-stamp card) or DCF Access award letter/printout, please bring it with you, but you will not be denied service if you do not have a DCF card. If you are able, we appreciate any donation you can make. If you have the financial means to receive identification assistance and do not wish to wait to attend a Client Services Event, then please review our Consulting option.

Can I make an appointment or reservation?

There is no need to make an appointment for IDignity Orlando Client Service Events or Client Care Days. Intake for IDignity Orlando Client Services Events is from 8:30 a.m. until approximately 11 a.m. (first-come, first-served). We recommend arriving early, but not before 4 a.m. Intake ends when capacity is reached. If you have any questions, please contact us.

Can I bring my child(ren)?

IDignity is happy to accommodate you and your child(ren). However, please note that the wait time will seem long for a young child.

Will I be screened for drugs?

You will not be screened for drugs at an IDignity event.

Will food be served?

IDignity Orlando is unable to provide food for our clients at Client Services Events. We are happy to provide directions to nearby programs that offer meals.

Can you assist clients who do not have legal status to reside within the United States?

If you do not have legal status to reside within the United States, IDignity cannot assist you in obtaining legal status. However, we can refer you to other agencies that may be able to help you obtain legal status. If your legal status documents have been lost or stolen, we are happy to assist you in obtaining official replacement documents.

What if I have a criminal record?

If you have a criminal record, IDignity will assist you.

How long will it take?

The time spent at an IDignity Client Services Event is typically several hours. The time it takes to obtain all of the appropriate documentation required by the state of Florida to receive an ID/license may take several weeks or even months. The process may require you to attend multiple Client Service Events or Client Care Days, and it does not always work. The length of time will depend on the number of documents we have to obtain as well as the source. A document that must come from California will take longer than one needed from Alabama. To reduce the time necessary to obtain documents, please bring as many of the required documents that you have and any others that may assist in proving your identity.

What should I bring?

To reduce the time necessary to obtain documents, please bring as many of the required documents that you have and any others that may assist in proving your identity such as school records, paystubs, expired state/school IDs, etc. Below are the typical proofs accepted in order to obtain or replace a Florida ID, but you may also wish to use the tool at http://www.gathergoget.com/ to verify what proofs are recommended for your case.

Proof of Identity (need one of the following)

Any name change will require a marriage, divorce, or other legal name change certificate.

  • If born in the U.S., an original certified birth certificate from Vital Statistics with a raised seal OR
  • A valid U.S. Passport, permanent resident card, or immigration documents

Proof of your Social Security Number (need one of the following)

  • Social Security Card
  • Medicare Card
  • Tax form (W-2 or 1099)
  • Job payment stub

Proof of Residency (need at least one of the following)

  • Piece of mail or lease or bill within the last three months with your name and address on it OR
  • Recent letter from a shelter or housing program claiming you as a resident OR
  • A Certification of Address Form from person allowing you to live with them, along with her/his proof of residency.

If applicable, please bring your proof of enrollment in the Department of Children and Families Access Florida Benefits Program, such as a DCF Access card (commonly known as a food-stamp card) or DCF Access award letter/printout.